/* Retainly Clinic Support Inbox — 2026-08-08 */
.clinic-support-page{padding-bottom:28px}.support-page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:18px}.support-page-head h2{margin:3px 0 7px;font-size:26px;line-height:1.25;color:var(--primary)}.support-page-head p{margin:0;color:var(--muted);font-weight:500;line-height:1.75}.support-eyebrow{display:inline-block;color:var(--primary-2);font-size:12px;font-weight:900;letter-spacing:.04em}.support-new-ticket-btn{min-width:150px;min-height:46px;border-radius:14px;display:inline-flex;align-items:center;justify-content:center;gap:7px;box-shadow:0 8px 24px rgba(92,45,130,.16)}.support-new-ticket-btn>span:first-child{font-size:20px;line-height:1}
.support-summary-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:15px}.support-summary-card{display:flex;align-items:center;gap:13px;border:1px solid #ebe4f0;background:#fff;border-radius:18px;padding:15px 17px;box-shadow:0 5px 18px rgba(56,34,70,.035)}.support-summary-card>div{display:grid;gap:3px}.support-summary-card small{color:var(--muted);font-weight:700}.support-summary-card strong{font-size:24px;color:var(--primary);font-variant-numeric:tabular-nums}.support-summary-icon{width:38px;height:38px;border-radius:13px;display:grid;place-items:center;font-size:14px;font-weight:900}.support-summary-icon.open{background:#f0eafb;color:#7446aa}.support-summary-icon.waiting{background:#fff4dc;color:#a46709}.support-summary-icon.resolved{background:#e7f7ef;color:#168552;font-size:18px}
.support-toolbar{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:14px}.support-filter-chips{display:flex;gap:8px;overflow:auto;padding:2px 0;scrollbar-width:none}.support-filter-chips::-webkit-scrollbar{display:none}.support-filter-chip{flex:none;border:1px solid #e4dce9;background:#fff;color:#685b70;border-radius:999px;min-height:38px;padding:8px 14px;font-family:inherit;font-weight:800;cursor:pointer;transition:.16s ease}.support-filter-chip:hover{border-color:#cdb7dc;background:#fbf8fd}.support-filter-chip.active{border-color:var(--primary);background:var(--primary);color:#fff;box-shadow:0 6px 16px rgba(92,45,130,.14)}.support-search{width:min(360px,38vw);min-width:260px;margin:0;background:#fff;border-radius:14px}
.support-inbox-shell{display:grid;grid-template-columns:minmax(310px,380px) minmax(0,1fr);height:min(720px,calc(100vh - 285px));min-height:570px;border:1px solid #e6dfea;background:#fff;border-radius:22px;overflow:hidden;box-shadow:0 12px 34px rgba(57,36,70,.055)}.support-ticket-pane{min-width:0;background:#fcfbfd;border-inline-end:1px solid #e9e2ed;display:flex;flex-direction:column}.support-pane-title{padding:17px 18px 13px;border-bottom:1px solid #eee8f1;background:#fff}.support-pane-title>div{display:grid;gap:3px}.support-pane-title strong{color:var(--primary);font-size:15px}.support-pane-title small{color:var(--muted);font-size:11px;line-height:1.5;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.support-ticket-list{display:flex;flex-direction:column;gap:9px;padding:12px;overflow:auto;overscroll-behavior:contain}.support-ticket-card{width:100%;text-align:start;border:1px solid transparent;background:#fff;border-radius:16px;padding:13px 14px;cursor:pointer;font-family:inherit;box-shadow:0 2px 8px rgba(61,40,73,.035);transition:border-color .16s ease,box-shadow .16s ease,transform .16s ease}.support-ticket-card:hover{border-color:#d8c8e1;box-shadow:0 7px 18px rgba(72,46,87,.07);transform:translateY(-1px)}.support-ticket-card.active{border-color:#b999cf;background:#fbf8fd;box-shadow:inset 3px 0 0 var(--primary),0 7px 18px rgba(72,46,87,.06)}[dir=rtl] .support-ticket-card.active{box-shadow:inset -3px 0 0 var(--primary),0 7px 18px rgba(72,46,87,.06)}.support-ticket-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.support-ticket-no{font-size:12px;font-weight:900;color:var(--primary);direction:ltr}.support-ticket-card h3{margin:9px 0 7px;font-size:14px;line-height:1.5;color:#332b37}.support-ticket-context{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:7px}.support-ticket-context span{display:inline-flex;align-items:center;min-height:23px;padding:3px 8px;border-radius:999px;background:#f3eef6;color:#695874;font-size:10px;font-weight:800}.support-ticket-preview{margin:0;color:#776d7d;font-size:12px;line-height:1.55;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.support-ticket-footer{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:6px;margin-top:10px;padding-top:9px;border-top:1px solid #f0ebf2;color:#918797;font-size:10px}.support-ticket-footer time{text-align:start}.support-ticket-chevron{color:var(--primary);font-size:20px;line-height:1}.support-list-empty{display:grid;place-items:center;text-align:center;gap:9px;color:var(--muted);padding:42px 18px}.support-list-empty .icon{width:30px;height:30px;color:#ad96bb}
.support-conversation-pane{min-width:0;min-height:0;background:#fff;position:relative}.support-conversation-empty{height:100%;display:grid;place-content:center;justify-items:center;text-align:center;padding:30px;color:var(--muted);gap:9px}.support-conversation-empty strong{font-size:20px;color:var(--primary)}.support-conversation-empty span{max-width:390px;line-height:1.7}.support-empty-icon{width:70px;height:70px;border-radius:24px;background:#f5f0f8;display:grid;place-items:center;margin-bottom:4px;color:var(--primary)}.support-empty-icon .icon{width:31px;height:31px}.support-conversation{height:100%;display:grid;grid-template-rows:auto auto minmax(0,1fr) auto auto;min-height:0}.support-conversation.hidden{display:none}.support-conversation-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:19px 21px 14px;border-bottom:1px solid #eee8f1}.support-conversation-heading{display:flex;align-items:flex-start;gap:10px;min-width:0}.support-conversation-heading>div{min-width:0}.support-conversation-kicker{display:block;color:var(--primary-2);font-size:11px;font-weight:900;direction:ltr;text-align:start;margin-bottom:3px}.support-conversation-heading h2{margin:0;color:#302836;font-size:18px;line-height:1.45;overflow-wrap:anywhere}.support-conversation-heading p{margin:4px 0 0;color:var(--muted);font-size:12px}.support-mobile-back{display:none;width:34px;height:34px;border:1px solid #e6ddeb;background:#fff;color:var(--primary);border-radius:11px;font-family:inherit;font-size:26px;line-height:1;cursor:pointer}.support-conversation-meta{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;padding:10px 21px 12px;border-bottom:1px solid #f1edf3;background:#fcfbfd}.support-conversation-meta>div{min-width:0}.support-conversation-meta small,.support-conversation-meta strong{display:block}.support-conversation-meta small{color:#978b9d;font-size:10px;margin-bottom:3px}.support-conversation-meta strong{color:#53495a;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-conversation-meta a{text-decoration:none}.support-conversation-meta a strong{color:var(--primary)}
.support-messages{min-height:0;overflow:auto;padding:20px 22px;display:flex;flex-direction:column;gap:16px;background:linear-gradient(180deg,#fdfcfe 0%,#faf8fc 100%);overscroll-behavior:contain}.support-message-row{display:flex;align-items:flex-end;gap:9px;max-width:82%}.support-message-row.from-clinic{align-self:flex-end;flex-direction:row-reverse}.support-message-row.from-retainly{align-self:flex-start}.support-message-avatar{width:29px;height:29px;flex:0 0 29px;border-radius:10px;background:#eee7f2;color:var(--primary);display:grid;place-items:center;font-size:11px;font-weight:900}.from-clinic .support-message-avatar{background:#7b4cc2;color:#fff}.support-message-wrap{min-width:0}.support-message-meta{display:flex;align-items:center;gap:8px;margin:0 3px 5px;color:#998e9e;font-size:10px}.from-clinic .support-message-meta{justify-content:flex-end}.support-message-meta strong{color:#63596a;font-size:10px}.support-message-bubble{border:1px solid #e7dfea;background:#fff;border-radius:17px 17px 17px 5px;padding:11px 13px;box-shadow:0 4px 13px rgba(56,36,67,.035)}[dir=rtl] .from-retainly .support-message-bubble{border-radius:17px 17px 5px 17px}.from-clinic .support-message-bubble{background:#7242a4;border-color:#7242a4;color:#fff;border-radius:17px 17px 5px 17px}[dir=rtl] .from-clinic .support-message-bubble{border-radius:17px 17px 17px 5px}.support-message-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.75;font-size:13px}.support-message-attachment{margin-top:9px;display:inline-flex;align-items:center;gap:7px;max-width:100%;border:1px solid currentColor;background:transparent;color:inherit;border-radius:11px;padding:7px 10px;font-family:inherit;font-weight:800;font-size:11px;cursor:pointer}.support-message-attachment span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-closed-notice{margin:0 21px 12px;border:1px solid #ded3e5;background:#f8f4fa;color:#65576e;border-radius:13px;padding:10px 12px;font-size:12px;font-weight:700;line-height:1.6}.support-reply-box{border-top:1px solid #e8e1eb;background:#fff;padding:13px 17px 14px}.support-reply-input{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;align-items:end;border:1px solid #dfd5e5;background:#fcfbfd;border-radius:16px;padding:7px 8px 7px 12px;transition:border-color .16s ease,box-shadow .16s ease}.support-reply-input:focus-within{border-color:#b89bca;box-shadow:0 0 0 3px rgba(123,76,194,.08)}.support-reply-input textarea{border:0!important;outline:0!important;box-shadow:none!important;background:transparent!important;resize:none;min-height:54px;max-height:130px;padding:7px 2px!important;font:inherit;line-height:1.65}.support-attachment-btn{height:38px;display:inline-flex;align-items:center;gap:6px;border:0;background:#f0eaf4;color:var(--primary);border-radius:11px;padding:0 10px;font-weight:800;font-size:11px;cursor:pointer}.support-attachment-btn input{display:none}.support-attachment-btn .icon{width:15px;height:15px}.support-reply-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px}.support-file-name{font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-send-btn{min-width:96px;min-height:40px;border-radius:12px}
.ticket-status-open{background:#efe8f7;color:#6d4296}.ticket-status-pending{background:#e9f2ff;color:#2469a4}.ticket-status-waiting_retainly{background:#fff2d8;color:#9a6208}.ticket-status-waiting_clinic{background:#fce7e7;color:#a53d3d}.ticket-status-resolved{background:#e5f7ed;color:#167a4d}.ticket-status-closed{background:#efedf0;color:#716976}.support-ticket-card .badge,.support-conversation-head .badge{font-size:10px;white-space:nowrap}
.modal-card.support-new-ticket-modal{width:min(680px,94vw);padding:0;overflow:hidden}.support-new-ticket-head{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:13px;align-items:start;padding:20px 22px 17px;background:linear-gradient(135deg,#faf7fc,#fff);border-bottom:1px solid #eee7f1}.support-new-ticket-head h2{margin:1px 0 5px;color:var(--primary)}.support-new-ticket-head p{margin:0;color:var(--muted);font-size:12px;line-height:1.6}.support-new-ticket-icon{width:43px;height:43px;border-radius:15px;background:#efe7f5;color:var(--primary);display:grid;place-items:center}.support-new-ticket-icon .icon{width:21px;height:21px}.support-new-ticket-modal form{padding:18px 22px 21px}.support-new-ticket-grid textarea{min-height:125px}.support-attachment-field input[type=file]{padding:9px;background:#fcfbfd}.support-new-ticket-modal .modal-actions{margin-top:16px}
@media(max-width:1100px){.support-inbox-shell{grid-template-columns:minmax(285px,340px) minmax(0,1fr)}.support-search{width:300px;min-width:240px}.support-message-row{max-width:88%}}
@media(max-width:820px){.support-page-head{align-items:stretch}.support-toolbar{align-items:stretch;flex-direction:column}.support-search{width:100%;min-width:0}.support-inbox-shell{height:auto;min-height:600px;grid-template-columns:1fr}.support-ticket-pane{border-inline-end:0;min-height:560px}.support-conversation-pane{display:none;min-height:600px}.support-ticket-open .support-ticket-pane{display:none}.support-ticket-open .support-conversation-pane{display:block}.support-ticket-open .support-conversation{min-height:600px}.support-mobile-back{display:grid;place-items:center}.support-pane-title{display:none}.support-ticket-list{padding:10px}.support-ticket-card.active{box-shadow:0 6px 16px rgba(72,46,87,.06)}}
@media(max-width:620px){.clinic-support-page{padding-bottom:82px}.support-page-head{display:grid;gap:13px}.support-page-head h2{font-size:23px}.support-new-ticket-btn{width:100%}.support-summary-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.support-summary-card{padding:11px 9px;border-radius:15px;gap:8px}.support-summary-icon{width:31px;height:31px;border-radius:11px}.support-summary-card small{font-size:10px}.support-summary-card strong{font-size:19px}.support-filter-chips{margin-inline:-2px;padding-inline:2px}.support-filter-chip{min-height:36px;padding:7px 12px;font-size:11px}.support-inbox-shell{border-radius:18px;min-height:560px}.support-ticket-pane{min-height:540px}.support-conversation-pane,.support-ticket-open .support-conversation{min-height:560px}.support-conversation-head{padding:14px 13px 11px}.support-conversation-heading h2{font-size:15px}.support-conversation-meta{padding:9px 13px 10px;grid-template-columns:1fr 1fr}.support-conversation-meta>div:last-child{grid-column:1/-1}.support-messages{padding:15px 12px}.support-message-row{max-width:94%;gap:7px}.support-message-avatar{width:25px;height:25px;flex-basis:25px;border-radius:8px}.support-message-bubble{padding:10px 11px}.support-reply-box{padding:10px 11px 12px}.support-reply-input{grid-template-columns:1fr;padding:6px 8px}.support-attachment-btn{justify-self:start}.support-reply-footer{align-items:flex-end}.support-send-btn{min-width:88px}.support-closed-notice{margin:0 12px 10px}.support-new-ticket-head{padding:17px 15px 14px}.support-new-ticket-modal form{padding:15px}.support-new-ticket-grid{grid-template-columns:1fr!important}.support-new-ticket-grid .field{grid-column:auto!important}}
@media(max-width:390px){.support-summary-card{display:grid;justify-items:center;text-align:center}.support-summary-card>div{justify-items:center}.support-summary-icon{display:none}.support-summary-card small{min-height:28px}.support-ticket-card{padding:12px}.support-ticket-context{gap:5px}}